Despite greater reliance on the internet for business, valued leads can be lost due to lack of follow-up. To help our own customers with this problem, Ciright announces the full integration of web inquiries. All the inquiries on the web are indexed as opportunities and/or cases, so that nothing falls through the cracks in an automated process allowing them to be easily assigned to anyone with authority rights within the enterprise. This system leverages the power of the web for business to scale and promote, capture their visitors, and disseminate the assignment of visitor requests to appropriate parties by geographic territory, by account base, by opportunity, by time, day, all in automated process.