Ciright announces availability and integration of Call Log Integration for enterprise phone systems to retrieve the call log information from a call center and/or office environment, as well as the correlated activity by personnel, including inbound and outbound calls. This application helps assess the human capital efficiency of the enterprise and allows it to measure calls by minute and hour that the call center receives the call, as well as the number of outbound calls made by a sales operation. This process can be tracked by individual, department, or enterprise to gauge its efficiency of communication.
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